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About Incident Codes
Incidents codes are used to categorize incidents by type. This code is very useful to classify incidents when running reports or queries. You can create your own codes, depending upon the types of incidents you encounter.
 | Although this topic is listed under Customer Relationship Management, incidents and incident codes can be entered for vendors as well.
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In this Topic
Field by Field Help - Incident Code screen
Q & A - Incident Codes
Related Topics
2.7 How to Use Lists
4.6 Incident Tracking
Field by Field Help - Incident Codes screen
Fields
Incident Code Applicable to
Select which set of records this code will be used for. Choose from Customers, Vendors, or Both.
Incident Code
Enter a unique alphanumeric value that will be used to differentiate this type of incident from others.
Full description
Enter a complete description of this code here.
Inactive
When checked, this incident code will not be able to be chosen on new incidents.
Q & A - Incident Codes
Q01. Are incident codes required?
A01. No. But they are useful for categorizing incidents of different types for reporting any query purposes.
| Q02. | I don't see my question here. Where else can I get information?
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| A02. | Visit our website's Technical Support section.
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